The Manager for Individual Giving at the Center for Jewish History will lead strategies to secure major gifts ($10,000–$25,000+) and drive sustainable philanthropic growth. This role focuses on cultivating high-net-worth individuals, managing a robust prospect portfolio, and achieving ambitious annual revenue targets while aligning donor interests with organizational priorities.

Salary: $85,000-$110,000

Responsibilities include, but are not limited to

Portfolio Management & Fundraising

• Manage a portfolio of 100–125 qualified individual prospects, executing tailored cultivation, solicitation, and stewardship plans.
• Personally raise $1M+ annually in Year 1 and $1.5M+ in Year 2 through outright gifts, pledges, and planned giving vehicles.
• Analyze donor capacity and affinity to prioritize opportunities for upgraded giving.

Donor Strategy, Stewardship & Cultivation

• Design engagement strategies for prospect pool, including private events, impact reports, and bespoke communications.
• Collaborate with executive leadership to identify new major gift prospects and pipeline development.
• Draft compelling proposals, case statements, and briefing materials aligned with funding priorities.
• Draft personalized acknowledgments and renewal communications to deepen donor loyalty.

Data-Driven Execution

• Maintain meticulous records in CRM system (e.g., Raiser’s Edge), tracking moves management, gift projections, and touchpoints.
• Monitor portfolio performance metrics to adjust strategies and maximize retention.

Collaborative Leadership

• Partner with executive leadership, program staff, and volunteer committees to align donor outreach with institutional goals.
• Serve as a liaison between donors and Center experts to help address inquiries and promote engagement opportunities.
• Support cross-departmental fundraising initiatives.

Qualifications

• 5+ years in major gifts, individual giving, or relationship-driven fundraising, with a proven track record of closing five- and six-figure gifts.
• Expertise in moves management, prospect research tools, and CRM platforms.
• Exceptional writing skills and superior storytelling ability to articulate impact and inspire philanthropic investment.
• Strategic thinker with resilience to thrive in a goal-oriented environment.
• Knowledge of or willingness to learn about Jewish historical narratives, NYC-based Jewish organizations, and cultural programming trends.
• Willingness to travel (15–20%) for donor meetings and events.
• Demonstrated ability to manage multiple projects with precision and meet deadlines.
• Stability in previous roles, demonstrated by 2+ years average tenure in past positions.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

The Center for Jewish History is an Equal Opportunity Employer.

Please submit your resume and cover letter to hr@cjh.org. Applications without a cover letter will not be considered. No phone calls please.

The Center for Jewish History seeks a diligent, practical individual to become our Systems Archivist. The newly created position will complement our Systems Librarian but focus instead on archival description and digital access to archival materials. Responsibilities include management and troubleshooting related to our shared archives information management system, ArchivesSpace, as well as coordinating remediation projects, training staff, and maintaining documentation on behalf of our Partner institutions. The successful candidate will be able to develop and promote best practices related to systems-based archival description used to access archival materials available online and in The Lillian Goldman Reading Room.

The Systems Archivist is part of a team of information professionals at the Center and will report to the Director of Metadata & Discovery Services.  Metadata & Discovery Services is tasked with coordinating the interoperability and integration between shared Center library systems that control, describe, preserve, and provide access to the rich physical and digital holdings on behalf of our five Partner institutions. The Systems Archivist will collaborate closely with Partner archivists, our service provider Lyrasis, and other in-house stakeholders to ensure that our Partners’ archival holdings, available at the Center, are under intellectual control, discoverable, and accurately described.

Salary: $65,000-$75,000

Responsibilities include, but are not limited to

• Oversees the maintenance of ArchivesSpace and peripheral tools related to the description and discovery of the physical, digitized and born-digital archival holdings of the Partners and Center.
• Troubleshoots and resolves issues with the web-based application and/or archival description in collaboration with LYRASIS and colleagues in Metadata and Discovery Services.
• Utilizes and tests a variety of strategies to programmatically extract and manipulate archival description to aid in remediation projects and greater intellectual control of archival resources.
• Develops, refines, and documents workflows to effectively describe physical and digital archival holdings within shared Center library systems and externally with data-sharing partners or platforms.

Required Qualifications

• Master’s in Library and Information Science from an ALA-accredited library school, accredited graduate degree in archival science, or with a specialization in archives.
• 3-5 years’ experience working within an archival or a special library setting using archival management or library systems.
• Commitment to programmatic and systems-based solutions for correcting and optimizing archival description in ArchivesSpace and across shared library systems.
• Basic competency with Python and/or Application Programming Interface (APIs).
• Strong background in archival description and standards (such as DACS, EAD, EAC-CPF, and/or MARC) and familiarity with controlled vocabularies and authority files.
• Capable of fostering collaboration within a consortia-like environment and developing diplomatic, adaptable approaches to creating and enhancing archival description within shared library systems.
• Comfort balancing daily tasks and strategic, longer-term systems-based projects and priorities.

Preferred Qualifications

• Previous administrative responsibilities within ArchivesSpace, another archival collection management system, or digital asset management system.
• Interest in the ethical application of artificial intelligence tools to archival description and developing new approaches to increasing access to archival materials.
• Comprehension of and comfort with descriptive metadata across library systems (Aleph (Ex Libris), Rosetta (Ex Libris), EMu (Axiell), ArchivesSpace (Lyrasis), Primo (Ex Libris)) including ability to crosswalk data from different formats.
• Experience providing access to multilingual collections in any of the following languages: Hebrew, Yiddish, German, or Russian.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

The Center for Jewish History is an Equal Opportunity Employer.

Review of applications will begin immediately. For priority consideration, please submit cover letter, resume, and contact information for three references to Eric Fritzler at eafritzler@cjh.org. Applications without a cover letter will not be considered. No phone calls please.

The Manager for Member Engagement at the Center for Jewish History will drive audience expansion, donor stewardship, and strategic partnerships to amplify the Center for Jewish History’s public impact. This role oversees membership in the Raiser’s Edge CRM system, coordinates with external vendors to design direct mail and online campaigns.

Salary: $85,000-$110,000
Relocation: If moving from outside the tri-state area, potential to compensate for reasonable relocation costs

Responsibilities include, but are not limited to

Direct Mail Strategy for Membership

• Oversight of the Center’s membership program and responsible for achieving annual revenue goals
• Coordinate with external vendors the design and execution of direct mail and online giving campaigns to acquire new members and reactivate lapsed donors, achieving annual audience growth targets.
• Collaborate with designers and copywriters to produce compelling print/digital materials aligned with brand guidelines.
• Work with frontline staff at the Center to promote membership onsite sales
• Coordinate with other departments to incorporate membership awareness and messaging throughout all aspects of Center activities
• Analyze response rates and ROI to refine segmentation and messaging strategies.

Budgeting, Project Management & Consultancy Coordination

• Manage all activities related to meeting revenue targets.
• Create and oversee membership department expenses and timelines.
• Manage the membership team.
• Oversee workflows with external vendors (consultants, mail houses, designers) to meet deadlines and budget parameters.
• Facilitate internal communications between departments, ensuring alignment on outreach goals and timelines.
• Document processes for recurring initiatives (e.g., annual appeals, membership renewals).
• Support cross-departmental initiatives.

Membership Information in CRM

• Work with the primary administrator for Raiser’s Edge to ensure accurate data entry, segmentation, and reporting for membership records.
• Develop dashboards to track membership growth, campaign performance, and donor retention metrics.
• Assist in creating policies and procedures for membership in Raiser’s Edge for accurate tracking of campaigns to ensure that reporting is comprehensive and trustworthy.
• Develop and maintain queries and exports for membership campaigns and reporting.

Membership Stewardship

• Manage relationships with organizations that may increase membership, to share resources and cross-promote membership drives.
• Create tailored stewardship touchpoints (e.g., impact reports, exclusive previews) to deepen member loyalty.
• Represent the Center at NYC arts/culture events to expand networks and identify partnership opportunities.

Qualifications

• 3+ years of membership experience, working for cultural or nonprofit organizations.
• Proficiency in Raiser’s Edge (or similar CRM), including query-building, gift processing, and pipeline management, to aide with the success of the membership program.
• Proven ability to manage multiple projects with competing deadlines.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

The Center for Jewish History is an Equal Opportunity Employer.

Please submit your resume and cover letter to hr@cjh.org. Applications without a cover letter will not be considered. No phone calls please.

The Manager of Special Projects at the Center for Jewish History will provide high-level support to the offices of the President, CEO, and AVP, ensuring seamless coordination of fundraising, outreach, and institutional priorities. This role combines project and office management, event execution, and operational oversight to advance strategic initiatives across the organization. The position demands exceptional organizational skills, discretion, and the ability to thrive in a dynamic cultural environment.

Salary: $55,000-$90,000

Responsibilities include, but are not limited to

Executive Office Coordination

• Act as a liaison between executive leadership and internal/external stakeholders, ensuring clear communication and follow-through.
• Interact with stakeholders and represent executive leadership as required.
• Manage calendars, scheduling, and preparatory materials for the President, CEO, and AVP, prioritizing fundraising and donor-related engagements.
• Draft correspondence, briefing documents, and presentation materials for high-profile meetings and donor pitches.
• Maintain meticulous records in CRM system (e.g., Raiser’s Edge), tracking moves management, gift projections, and touchpoints.

Project & Event Management

• Lead end-to-end execution of special projects, including focused fundraising campaigns, cross-departmental initiatives, and program launches.
• Plan and oversee logistics for donor cultivation events.
• Track project timelines, budgets, and deliverables, providing regular updates to leadership.

Operational Support

• Streamline day-to-day workflows across the executive offices, identifying opportunities for process improvement.
• Maintain confidential records related to donor and staff interactions, strategic plans, and institutional partnerships.
• Coordinate with finance and development teams to align project execution with budgetary guidelines.

Collaborative Leadership

• Partner with executive leadership, program staff, and volunteer committees to align donor outreach with institutional goals.
• Serve as a liaison between donors and Center experts to help address inquiries and promote engagement opportunities.
• Support cross-departmental initiatives.

Qualifications

• 3+ years of experience in academic, museum, or cultural fundraising, marketing, or operations, with a track record of managing complex projects.
• Superior writing and editing skills, demonstrated through proposals, reports, or executive communications.
• Proficiency in project management tools and CRM platforms (e.g., Raiser’s Edge).
• In-depth knowledge of NYC arts and culture organizations, including key stakeholders and funding trends.
• Stability in previous roles, with 2+ years average tenure in past positions.
• Ability to navigate competing priorities with diplomacy and discretion.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

The Center for Jewish History is an Equal Opportunity Employer.

Please submit your resume and cover letter to hr@cjh.org. Applications without a cover letter will not be considered. No phone calls please.

The Center for Jewish History seeks a diligent, practical individual to become our Reference Services Librarian, under the supervision of the Senior Reference Services Librarian, works closely with other members of the CJH Public Services staff and Partner organizations to coordinate the use of Center resources and collections. This individual is part of the team overseeing the day-to-day operation of the Reading Room and assisting researchers both on-site and remotely. The Reference Services Librarian provides bibliographic instruction to patrons and staff, demonstrates proper handling of rare books and documents, explains Reading Room policies and procedures, and collaborates with other CJH departments and partner organizations on special projects to advance institutional and departmental goals.

Salary: $55,000-$60,000

Responsibilities include, but are not limited to

• Act as an exemplary emissary for the Center for Jewish History in interactions with patrons of all levels of expertise.
• Managing all aspects of reference services in the Aeon system, the shared online catalog, and ArchivesSpace to ensure that patrons receive their material in a timely fashion.
• Providing reference and research assistance in the Reading Room and remote reference interviews, phone, and email (current Reading Room hours: Monday-Thursday between 9:30am-4:30pm)
• Continually expanding knowledge of collections and relevant history to better assist patrons, staff, and the broader Center community; developing and updating online research guides.
• Promote the collections through blogs, social media and small exhibitions (e.g. curating pop-up exhibitions), online tutorials and workshops, promoting primary source literacy
• Participate in outreach activities such as class instructions, group presentations and tours, in-person and online tutorials and workshops for visiting students, and promoting primary source literacy
• Perform other duties as assigned.

Preferred Qualifications

• Knowledge of Hebrew and/or Yiddish.
• Knowledge of Jewish history.

Qualifications

• MLIS/MA degree from an ALA-accredited program with a specialization in archives or rare books OR equivalent combination of education and work in archives or manuscripts environment.
• Demonstrated experience using print resources, online catalogs, electronic databases, and internet sources in reference work
• Successfully demonstrated public service experience with the ability to work well with a diverse patronage
• Strong interpersonal skills and ability to work in a collaborative setting.
• Strong organizational skills and attention to detail.
• Experience implementing standards and procedures for stewardship of materials in an archives or special collections setting.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

The Center for Jewish History is an Equal Opportunity Employer.

Please submit your resume and cover letter to ckisshauer@cjh.org. Applications without a cover letter will not be considered. No phone calls please.

Salary: $50,000 – $55,000

Responsibilities include, but are not limited to

• Direct Visitor Experience team, ensuring the delivery of excellent customer service while maintaining a welcoming atmosphere for all visitors.
• Schedule, mentor, and supervise Visitor Experience staff to ensure smooth operations and excellent customer service.
• Implement Visitor Experience protocols and provide comprehensive training to staff and volunteers.
• Manage exhibiton ticketing for temporary, permanent, and special exhibitons.  
• Greet and welcome visitors and groups to the Center, to programs, and to exhibitions, providing information and educational materials.
• Capture visitor statistics and analyze data to uncover trends, patterns, and opportunities for driving attendance while collaborating with departments to share actionable items.
• Support the Center’s Development team on membership initatives.
• Collaborate with the Center’s Marketing and Graphic Design teams to create, develop, plan, and execute marketing materials and wayfinding/signage throughout the building.
• Work with Ruth’s Bookstore’s staff to create a seamless visitor experience throughout the lobby.
• Plan, prepare, and monitor the departmental budget.
• Perform additional tasks and support the Visitor Experience team as assigned by management as needed.

Qualifications

• 2-5 years experience
• Previous experience in customer service or management (preferred).
• Strong interpersonal and communication skills, with the ability to engage visitors professionally.
• Superior computer skills, including experience with CRM, exhibit ticketing, and Point of Sale systems.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail and accuracy in maintaining records and transactions.
• Collaborative spirit: enjoys working with a wide variety of people and departments within the Center and Partner organizations, while also being able to work proactively and independently.
• Flexibility to work varying hours, including weekends, evenings, and holidays as needed.

Physical Demands

• Ability to stand for extended periods and perform tasks in both office and public-facing environments.
• Comfortable with light lifting (up to 25lbs).
• Ability to thrive in a high-traffic environment and interact with a diverse range of of visitors.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

The Center for Jewish History is an Equal Opportunity Employer.

Please submit your resume and cover letter to hr@cjh.org. Applications without a cover letter will not be considered. No phone calls please.

In today’s competitive retail environment, superb customer service and staff who are intimately familiar with the product they are selling are critical to achieving the Retail Strategic Objectives. Friendliness, composure, the ability to work as a team, and open-mindedness are qualities all Ruth’s Bookstore staff should possess. They must be professional, results oriented, and knowledgeable about the merchandise, and able to communicate this information to the customer. In addition, the Store staff must have a demonstrated sales ability, a facility with computers, and a comfort with financial transactions. An appreciation for maintaining a visually inspiring store at all times will be part of every staff member’s profile.

In their role as Sales Associates, they form an important link in the feedback loop of communication to the Retail Director regarding Shop visitors’ comments, criticisms, and suggestions.

Sales Associates report directly to the Retail/Floor Manager and represent the Center for Jewish History by providing excellent customer service and maintaining courtesy toward visitors. They greet and assist customers in a friendly, professional manner as outlined in the Ruth’s Bookstore Training Manual. Sales Associates must be knowledgeable about the products and relevant background information to help customers appreciate the value of the items offered.

As frontline staff at the Center for Jewish History, Sales Associates should be fluent in the services the Center provides and promote the Center’s mission, exhibitions, educational and public programs, special events, and membership sales.

Salary: $17.50/hour

Responsibilities include, but are not limited to

• Assisting Floor Manager with all sales floor initiatives.
• Supporting the opening and closing of the store, and the handling of the end of day reconciliations.
• Performing accurate sales transactions to ensure cash handling and inventory control.
• Being knowledgeable of store sales goals and actively participate in the achievement of sales goals.
• Providing exceptional customer service, including greeting visitors, processing transactions, wrapping purchases, and sharing product knowledge.
• Answer product questions knowledgeably and educate Shop visitors on the materials and processes involved in the making of the artist-made merchandise in order to assist customers in appreciating the value of the merchandise presented.
• Being knowledgeable in the procedures for special orders, as well as the shipping policies and procedures of the Shop.
• The maintenance, upkeep, and re-stocking of the sales floor.
• Being responsible for maintaining the high visual standards of the Store through restocking and the overall upkeep of the sales floor.
• Answering product questions and educating visitors about the materials and processes behind the merchandise.
• Packing and gift-wrapping purchases in alignment with the Store and Center’s image as specified by the Director of Retail Operations.
• Understanding procedures for special orders, shipping policies, and other store operations.
• Maintaining high visual standards through restocking and ensuring the sales floor is tidy.
• Responsible for maintaining clear consistent levels of customer service on the sales floor  that reflects favorably on the Center and the Bookstore, including greeting visitors, efficient transaction processing and wrapping at the register, product knowledge, and coordinating staff breaks and lunches as scheduled.
• Building an ongoing and loyal clientele through the delivery of consistent levels of customer service that reflect favorably on the Museum and store.
• Performing other related duties as assigned

In addition to the Sales Associate responsibilities, this position will provide key support to the Inventory Manager in the following areas:

• Assisting with the receiving of incoming merchandise, including inspection, ticketing, and placement in the Shop’s storage and staging area.
• Supporting the reordering of inventory and maintaining familiarity with the Store’s computerized inventory systems.
• Assisting with data processing and inventory tracking to ensure accuracy and efficiency.
• Running daily POS sales reports and weekly sales summaries.
• Generating ad hoc sales reports as requested by the Retail Director.

Qualifications

Required

• Experience in a similar role
• Excellent communication and interpersonal skills, with the ability to interact effectively with visitors, team members, and stakeholders at all levels
• Proficiency in computer applications
• Ability to remain calm and make effective decisions in a fast-paced environment
• Flexibility to work evenings, weekends, and holidays as required by Store schedule.
• Knowledge of trends, technologies, and best practices in the retail field.
• Interest in and knowledge of Jewish history and culture.
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, move around the Center building (all floors accessible by elevator). The employee is occasionally required to lift weight boxes (up to 30 lbs.) and furniture (rolling tables, chairs, etc.).

The Center for Jewish History is an Equal Opportunity Employer and is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

To apply, please send cover letter and resume to hr@cjh.org. No phone calls please.

The Visitor Experience Associate will join the Visitor Experience team at an especially exciting time at the Center, as we open Anne Frank: The Exhibition, a major new work from the Anne Frank House in Amsterdam, and Ruth’s Bookstore, our newly constructed gift shop. Under the supervision of the Manager of Visitor Experience, the Associate will play an integral role in welcoming thousands of new visitors through our doors, and ensuring the highest level of service for museumgoers, researchers, staff, and other guests.

Salary: $17.50/hour

Responsibilities

• Welcome all visitors to the Center at the front desk.
• Provide information to visitors on exhibitions, programs, the Reading Room and Genealogy Institute, membership and donations, the bookstore, space rentals, and other Center and partner offerings.
• Answer phone and email inquiries, and direct calls and emails to appropriate staff.
• Sell exhibition tickets on eTix in person, and reserve slots for group visits over the phone and email.
• Resolve problems in a professional and timely manner to ensure customer satisfaction.
• Greet guests of employees and inform employees of their guests' arrivals.
• Maintain a well-informed, working knowledge of current and upcoming exhibitions and programs.
• Assist with general administrative tasks including visitor statistic tracking, restocking supplies and print materials, and keeping the front desk organized and tidy.
• Sort and distribute incoming mail and prepare outgoing mail for Center and partner staff.
• Look up and update membership statuses on Blackbaud NXT.
• Support ticketing, coat check, and bookstore staff as needed.
• Direct traffic in the Lobby as needed, ensuring the efficient and safe flow of visitors.

Qualifications

Required

• Proven experience in customer service or visitor experience.
• Excellent communication and interpersonal skills, with the ability to interact effectively with visitors, team members, and stakeholders at all levels.
• Ability to use computer software with ease and comfortability learning new software.
• Ability to remain calm and make effective decisions in a fast-paced environment.
• A passion for assisting members of the public and providing outstanding visitor support.
• Flexibility to work evenings, weekends, and holidays as required by front desk needs.

Preferred

• Experience in a museum or cultural institution front desk or visitor experience role.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Knowledge of visitor experience trends, technologies, and best practices.
• Special interest in museums, cultural institutions, history, and/or Jewish culture.
• Familiarity with Blackbaud or other donor CRM software.

Physical Demands

The employee will need to sit or stand in one place for extended periods of time, use a computer, and communicate verbally. The front desk is wheelchair accessible, as are all floors and most restrooms in the building.

The Center for Jewish History is an Equal Opportunity Employer and is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

To apply, please send cover letter and resume to hr@cjh.org. No phone calls please.

The Coat Check Attendant is responsible for providing exceptional customer service by managing the coat check area, ensuring the safe and organized storage of visitors' personal belongings, and maintaining a welcoming atmosphere at the Center. This role is key in enhancing the visitor’s experience by ensuring that guests feel comfortable and that their personal items are securely stored while they enjoy the exhibits.

Salary: $17.50/hour

Responsibilities

• Greet visitors upon arrival and assist with the collection, tagging, and secure storage of coats, bags, umbrellas, and other personal belongings.
• Issue claim tickets to visitors upon check-in and retrieve items upon their return, ensuring each visitor receives the correct items.
• Maintain a friendly, welcoming, and professional demeanor to enhance the experience for all museum visitors.
• Monitor the coat check area to ensure items are safely stored and the area remains tidy and organized.
• Keep accurate records of checked items and promptly address any questions or concerns from visitors regarding their belongings.
• Follow all safety and security guidelines for handling and storing personal items, reporting any suspicious behavior or incidents to security personnel.
• Ensure the coat check area is clean and free of clutter, regularly tidying the space and organizing stored items.
• Assist with coat check services during special events or opening receptions, handling increased volume in a fast-paced environment.
• Perform additional tasks and support the Visitor Experience team as assigned by management as needed.

Qualifications

• Previous experience in customer service or hospitality is preferred but not required.
• Strong communication and interpersonal skills, with a positive and friendly attitude.
• Excellent organizational skills and attention to detail.
• Ability to handle multiple tasks efficiently in a busy environment.
• Ability to remain calm and professional in a fast-paced setting.
• Availability to work flexible hours, including weekends, evenings, and holidays as required.

Requirements

• Ability to stand for extended periods of time.
• Light lifting required (assisting with coats and bags).
• Ability to bend and reach for storing and retrieving items as needed.

The Center for Jewish History is an Equal Opportunity Employer and is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

To apply, please send cover letter and resume to hr@cjh.org. No phone calls please.

This role offers an excellent opportunity for individuals passionate about art, history, and culture to play a crucial part in the guest experience for Anne Frank The Exhibiton, presented by the Anne Frank House in Amsterdam. Join our team and help visitors connect with the museum’s unique offerings while providing exceptional customer service.

Salary: $17.50/hour

Responsibilities include, but are not limited to

• Greet visitors upon arrival with a welcoming demeanor.
• Give visitors directions and instructions on procedures.
• Scan tickets and admit visitors into exhibit.
• Answer questions, provide information about the exhibit and the Center, and direct visitors to facilities.
• Manage traffic flow of visitors throughout the building and on the entry line into exhibit.
• Assist with crowd control during peak periods and support emergency response efforts as needed.
• Address ticketing and customer concerns with professionalism.
• Monitor the inventory of printed tickets, promational materials, and related supplies.
• Coordinate with other departments to ensure seamless guest service and satisfaction.
• Ensure compliance with museum policies and procdedures related to safety and security, monitor for concerning activity, and alert supervisor or Security team when necessary.
• Perform additional tasks and support the Visitor Experience team as needed, including coat check.

Required Qualifications

• Strong interpersonal and communication skills; ability to engage visitors professionally.
• Can-do attitude; willingness to work collaboratively, and support team members.
• Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
• Flexible availability, including weekends, evenings, and holidays as required.
• Hospitable and friendly with people of all backgrounds, identities, and abilities.

Preferred Qualifications

• Previous experience in customer service, retail, or ticketing.
• Basic computer skills, with experience in ticketing software or point-of-sale (POS) systems.

Physical Requirements

• Ability to sit or stand for extended periods, including outdoors in varying temperatures.
• Ability to work effectively in a high-traffic environment.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

The Center for Jewish History is an Equal Opportunity Employer.

Please submit a cover letter and resume to hr@cjh.org. No phone calls please.