The Center for Jewish History seeks a highly organized, service-oriented, and detail-focused Retail Operations & Visitor Engagement Coordinator to take primary responsibility for the day-to-day operations of Ruth's Bookstore while also providing regular support to the Center's front-of-house visitor experience and overseeing routine mailroom operations.

Retail operations are the primary focus of this position. The Coordinator will own Shopify administration, point-of-sale operations, inventory accuracy, receiving and replenishment, purchasing and vendor coordination, sales reporting, merchandising, consignment tracking, and related retail logistics. As a member of the Visitor Engagement team, the Coordinator will also provide scheduled and as-needed front desk coverage, oversee day-to-day mailroom functions, and help ensure a welcoming, informed, and professional experience for visitors.

The position will work closely with the Director of Visitor Engagement, Finance, Public Programs, Exhibitions, Communications, and other departments to ensure that retail offerings support the Center's exhibitions, programs, seasonal initiatives, and broader visitor-engagement goals. The role requires someone who can take ownership of retail systems, inventory, and routine mailroom operations while remaining comfortable assisting visitors, supporting admissions and memberships, and stepping into front desk operations when needed.

Salary: $55,000 – $62,000

Key Responsibilities:

• Serve as the primary day-to-day owner and administrator of the Center's Shopify retail inventory and Shopify POS operations.
• Create and maintain accurate Shopify product records, including product titles/descriptions, SKUs, pricing, cost information where applicable, inventory quantities, vendor information, and other required item data.
• Receive merchandise, enter and reconcile inventory in Shopify, process inventory adjustments and transfers, and ensure that physical inventory and system records remain aligned.
• Maintain reliable Shopify POS operations at the bookstore/front desk, troubleshoot routine issues, and coordinate with appropriate internal or external support when problems require escalation.
• Implement approved pricing updates, promotions, discounts, and retail changes in Shopify and communicate current procedures to Visitor Engagement staff.
• Coordinate fulfillment and tracking of online retail orders, where applicable, and maintain appropriate packaging and shipping supplies.
• Maintain clear, up-to-date documentation for Shopify workflows, inventory procedures, receiving, returns, reconciliations, and POS practices.

• Own day-to-day inventory control for Ruth's Bookstore, including receiving, counting, ticketing, storage, replenishment, returns, damages, and stock adjustments.
• Conduct regular cycle counts and periodic full inventory reconciliations; investigate discrepancies, shrinkage, damages, and other inventory variances.
• Monitor stock levels, sales velocity, and product performance and recommend reorders, markdowns, clearance, or discontinuation of slow-moving items in consultation with the Director of Visitor Engagement.
• Coordinate approved purchasing and reorders with publishers, vendors, artists, and merchandise suppliers; maintain organized vendor, pricing, and ordering records and follow up on outstanding shipments.
• Track consignment merchandise and prepare required monthly sales information and invoice documentation for Finance.
• Support product selection and purchasing tied to exhibitions, public programs, holidays, archival collections, genealogy initiatives, and other institutional priorities.
• Maintain attractive, mission-aligned merchandising and product displays and ensure merchandise is accurately priced, stocked, and presented throughout the retail area.

• Generate and distribute regular Shopify sales, inventory, product-performance, and reconciliation reports for the Director of Visitor Engagement, Finance, and senior leadership as requested.
• Support daily and periodic POS reconciliation and work with Finance to investigate discrepancies and maintain accurate retail records.
• Analyze sales trends, inventory turnover, stock levels, and product performance to inform purchasing, reordering, markdown, and merchandising decisions.
• Maintain organized records for invoices, purchase orders, vendor information, consignment arrangements, returns, and other retail documentation.
• Support annual retail planning, budget tracking, forecasting, purchasing plans, and cost-control efforts within the role's area of responsibility.
• Identify opportunities to improve inventory accuracy, purchasing, merchandising, retail workflows, staff training, customer service, and overall operational efficiency.

• Coordinate with Public Programs, Exhibitions, Communications, Development, Finance, and other teams to anticipate retail needs related to upcoming programs, exhibitions, author events, seasonal initiatives, and institutional priorities.
• Support book signings, exhibition openings, member events, and other activities that involve retail sales or special merchandise.
• Communicate product availability, retail promotions, and operational changes clearly to Visitor Engagement staff and other relevant teams.
• Identify opportunities to strengthen the visitor experience and grow earned revenue through thoughtful product selection, merchandising, and efficient retail service.
• Perform other retail operations and visitor engagement duties as assigned.

• Maintain strong working knowledge of the Center’s visitor engagement procedures and serve as a welcoming and knowledgeable ambassador when providing front desk coverage.
• Provide scheduled and as-needed front desk support, including greeting and orienting visitors, responding to questions and concerns, notifying employees of guest arrivals, answering and transferring calls, and supporting routine visitor-services procedures.
• Assist visitors with admissions, retail purchases, memberships, and general information about exhibitions, programs, research services, and Center resources when assigned to the front desk.
• Support consistent front desk procedures, service standards, opening and closing routines, and visitor communications in coordination with the Director of Visitor Engagement and other team members.
• Help train and support Visitor Engagement staff and volunteers on retail processes, product knowledge, Shopify POS use, and related customer-service procedures.
• Help maintain an organized, visitor-ready front desk and retail environment and monitor retail packaging, supplies, printed materials, and related departmental inventory.
• Respond calmly and professionally to visitor concerns and operational issues, escalating matters to the Director of Visitor Engagement or other appropriate staff when needed.

• Oversee the Center's day-to-day mailroom operations, including receiving, sorting, and distributing incoming mail and packages and coordinating outgoing mail and shipments.
• Prepare outgoing mail and packages using appropriate postage and shipping systems and coordinate routine carrier and courier pickups and deliveries.
• Notify staff of package arrivals and special deliveries as needed and help resolve routine delivery, routing, or returned-mail issues.
• Maintain an orderly and well-supplied mailroom, including postage, shipping materials, labels, and other related supplies.
• Maintain clear, up-to-date mailroom procedures and records and coordinate with colleagues to ensure appropriate coverage and continuity of service.

Qualifications

• Bachelor's degree from a four-year college or university, or an equivalent combination of education and directly relevant experience.
• 2-4 years of experience in retail operations, inventory management, museum retail, bookstore operations, e-commerce, or a related field; visitor-services or customer-service experience strongly preferred.
• Demonstrated hands-on experience with inventory-management and point-of-sale systems; experience administering Shopify and Shopify POS is strongly preferred.
• Strong understanding of inventory control, receiving, reconciliation, merchandising, purchasing, and retail operational workflows.
• Excellent customer-service and communication skills and the ability to interact professionally with visitors, colleagues, vendors, and partner organizations.
• Exceptional organization, accuracy, attention to detail, and follow-through.
• Ability to analyze sales and inventory information, identify discrepancies, and maintain accurate records.
• Proficiency with Microsoft Office and/or Google Workspace, particularly spreadsheets.
• Ability to manage multiple priorities, move between detailed retail administration and front-line visitor service, and remain calm in a busy public-facing environment.
• Ability to take ownership of routine retail systems and processes while working collaboratively with Visitor Engagement colleagues and teams across the Center.
• Flexibility to work evenings, weekends, and holidays as required by the Center's schedule.

• Experience with mailroom operations, shipping and receiving, or office logistics.
• Experience working in a museum, cultural institution, library, archive, bookstore, nonprofit, or other mission-driven organization.
• Direct experience administering Shopify product records, inventory, reporting, and POS functions.
• Experience working with books, museum merchandise, consignment inventory, or vendor purchasing.
• Knowledge of retail merchandising and museum-store best practices.
• Familiarity with CRM, ticketing, or membership systems.
• Interest in Jewish history, culture, museums, archives, genealogy, or related fields.

Physical Demands

The employee is regularly required to stand and move throughout the Center. The employee may occasionally be required to lift and move boxes of merchandise, mail, packages, and supplies weighing up to approximately 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Center for Jewish History is an Equal Opportunity Employer.

To apply, please submit a resume and cover letter to jobs@cjh.org. No phone calls please.

This position offers an excellent growth opportunity for an early-career accounting professional to gain valuable experience in the nonprofit sector. Working closely with experienced CPAs, the successful candidate will receive hands-on training and exposure to accounting, financial reporting, audit preparation, internal controls, and financial operations, with opportunities to expand their skills and take on increasing responsibility. Candidates pursuing CPA licensure are encouraged to apply.

The Junior Accountant will report directly to the Controller within the Finance Department, supporting accounts payable, cash receipts, reconciliations, month-end close, financial analysis, and reporting processes. This role is ideal for a highly analytical, a technology-oriented accounting professional with advanced Microsoft Excel proficiency and enjoys improving how financial information is organized, analyzed, and presented.

The successful candidate will be a self-starter who looks beyond existing processes, identifies more efficient ways to complete recurring work, and takes ownership of producing accurate, well-supported schedules and analyses. Strong skills in variance analysis, reconciliations, accuracy, and attention to detail are essential.

Position FLSA Status: Salaried Exempt
Salary: $65,000

Responsibilities:

• Support month-end close activities, including journal entries, account reconciliations, and completion of close checklists.
• Process accounts payable transactions, including invoice entry, payments, and vendor record maintenance.
• Support cash management activities, including processing cash receipts, completing remote check and bank deposits, and performing monthly donation box and petty cash counts.
• Analyze general ledger accounts, investigate unexpected balances or activity, and prepare clear supporting documentation.
• Prepare and optimize year-end audit schedules and workpapers as necessary, ensuring amounts reconcile to the general ledger.
• Work closely with the Chief of Financial Services and CEO on special projects and ad hoc financial analyses, including reconciliations, variance analyses, and Excel-based schedules.

• Develop, maintain, and optimize Excel-based accounting schedules, reconciliations, tracking files, and management reports.
• Review existing workpapers for accuracy, usability, consistency, and opportunities for automation or simplification.
• Perform variance analysis, investigate unusual activity and clearly document conclusions.
• Design checks and controls within Excel files to identify errors, omissions, and data-quality issues.
• Organize and analyze large data sets and convert accounting information into clear, decision-useful reports.
• Standardize templates, formulas, schedules, and supporting documentation to improve efficiency and audit readiness.
• Recommend practical improvements to recurring accounting and reporting workflows.
• Assist with system implementations, data testing, report development, and process documentation.

Qualifications

• Bachelor’s degree in accounting or finance required.
• Strong understanding of fundamental accounting principles, including debits, credits, journal entries, and general ledger activity.
• Advanced Microsoft Excel proficiency, including experience building, improving, and automating accounting schedules and recurring processes using SUMIFS, XLOOKUP, pivot tables, data validation, conditional formatting, and formula auditing.
• Strong analytical judgment and the ability to identify discrepancies, assess reasonableness, and investigate root causes.
• Demonstrates exceptional accuracy, attention to detail, follow-through, and ownership of assigned work.
• Strong written and verbal communication skills and the ability to collaborate effectively with staff and leadership at all levels.
• High level of professionalism, discretion, confidentiality, and sound judgment.

Experience

• Minimum 1–3 years of accounting, finance, or related experience
• Hands-on experience with accounting software; Blackbaud Financial Edge experience is preferred.
• Experience maintaining accounting records and efficient workflows in a hybrid or remote environment.

Candidate Screening

Candidates should be prepared to discuss examples of Excel schedules or accounting processes they have built, improved, automated, or reorganized. The interview process may include a practical Excel and accounting exercise focused on reconciliations, variance analysis, accuracy, and problem-solving.

What We Offer

Hybrid work schedule; medical, dental, and vision coverage; FSA benefits; 403(b); life insurance; AD&D insurance; long-term disability insurance; generous paid time off; and an extensive paid holiday schedule that reflects a broad range of religious and cultural observances.

The Center for Jewish History is an Equal Opportunity Employer.

To apply, please submit a resume and cover letter jobs@cjh.org. No phone calls please.

The part-time Help Desk Support, Tier 2 works closely with Desktop Support, the Chief of Information Services, and the Center’s managed service provider to ensure the smooth operation of the Center’s end-user technology, network infrastructure, and systems. Supporting many technological facets of our 135,000-square-foot public facility—including museum, library, archive, auditorium, and office spaces—the Help Desk Support professional plays a critical role in maintaining and enhancing our technology environment for over 100 staff and volunteers across the Center community.

The Help Desk Support, Tier 2, helps configure, maintain, and upgrade all elements of the Center’s end-user technology. This includes, but is not limited to, on-site computers, laptops, IP phones, security appliances, and storage devices. The new staff member will help manage the IT department’s Help Desk day-to-day operations, ensuring incidents and requests are handled promptly, effectively, and with courtesy.

Salary: $27-$35 per hour

Essential Duties and Responsibilities:

• Install, configure, maintain, and update end-user technology (e.g., desktops, laptops, printers, peripherals).
• Provide technical support via phone, email, and in person, troubleshooting hardware, software, and network issues.
• Resolve Help Desk incidents promptly; document issues and resolutions.
• Facilitate onboarding, separations, and desk moves, ensuring all technology needs are met.
• Manage user accounts and groups in various systems (e.g., AD, O365, Egnyte, Avaya).
• Learn and support the Center’s user applications (e.g., Teams, Adobe, Zoom, etc.).
• Desktop: Troubleshoot Windows/macOS, Microsoft 365, Office Suite, hardware setup, remote support tools, patch management.
• Network: Basic knowledge of TCP/IP, DNS, DHCP; VPN setup and troubleshooting; experience with routers, switches, firewalls, and wireless networking.

• Educate users on best practices, security policies, and software usage.
• Maintain and bolster network security and access control to ensure IT policy compliance.
• Implement and model IT and cybersecurity best practices.
• Monitor network availability and connectivity to facilitate optimal uptime.
• Research and stay informed about IT best practices.
• Identify opportunities for process improvement and assist in their implementation.
• Maintain clean and organized IT areas to facilitate efficient maintenance and troubleshooting.
• Help build and contribute to comprehensive and up-to-date documentation of the Center’s network (e.g., hardware, software, users, access).

Other Duties

• Provide seamless IT coverage and serve as a backup for IT Department staff, as needed, during meetings, troubleshooting throughout the Center, in-depth projects, and vacations.
• Actively engage in learning and understanding all aspects of the Center’s IT infrastructure.
• Excellent verbal/written communication and customer service.
• Effective problem-solving, attention to detail, time management, and multitasking.
• Collaborative yet independent, adaptable to changing technologies, eager to learn.
• Perform additional tasks and projects assigned by the Center’s MSP or Chief of Information Services.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or
• Associate's degree with relevant experience and technical certifications.

Previous Experience

• 1-2 years, if the candidate possesses a bachelor’s degree. 
• 3-4 years, if the candidate possesses an associate’s degree.

Certifications (Preferred)

• Microsoft Certified Professional (MCP).
• CompTIA A+.
• Previous experience in a non-profit or cultural institution.

Other Requirements

• Ability to lift/move equipment up to 30 lbs.
• Willingness to provide after-hours support as needed.

The Center for Jewish History is an Equal Opportunity Employer.

Review of applications will begin immediately.  For priority consideration, please submit a cover letter, resume, and references to jobs@cjh.org. No phone calls please.