The Center for Jewish History, together with the Anne Frank House is seeking passionate and engaging Exhibition Experience Guides to support visitors to “Anne Frank The Exhibition” that opened in January 2025. We welcome applicants from all backgrounds who are committed to engaging public audiences with this important historical narrative.

About the Exhibition:
“Anne Frank The Exhibition” at the Center for Jewish History offers a powerful and immersive experience that brings to life the story of Anne Frank, her family, and the historical context of the Holocaust. Through a combination of original artifacts, multimedia displays, and interactive elements, the exhibition provides a deeply moving and educational journey for visitors of all ages.

Part-Time Exhibition Experience Guides for “Anne Frank The Exhibition” will play a crucial role in creating a welcoming and informative atmosphere for visitors as they move through the exhibition. The primary focus will be to respond to visitor inquiries and help orient guests in a way that facilitates meaningful engagement with Anne Frank's story. Part-Time Exhibition Experience Guides earn up to $20.00 per hour.

Salary: $20/hour

Responsibilities include, but are not limited to

• Welcome and orient visitors, ensuring a smooth and informative entry to the exhibition.
• Engage visitors, answer questions, and foster positive first impressions.
• Support the check-in process, providing visitors with necessary information for a fulfilling experience.
• Assist with daily organization of exhibition spaces.
• Be conversant in Anne Frank's story, the Holocaust, and the mission of the Center for Jewish History.
• Assist the exhibition team as needed.

Qualifications

• Excellent communication skills and ability to adapt to different age groups.
• Strong interpersonal skills with the ability to approach individuals or groups comfortably.
• Sensitivity in handling emotionally challenging subject matter with all audiences.
• Familiarity with Anne Frank's diary and its historical context.
• Retired teachers, young historians, actors with experience in historical interpretation or educational theater, and museum enthusiasts with experience in visitor engagement are encouraged to apply.
• Knowledge of best practices in visitor engagement and experience with interactive exhibition elements and multimedia displays is a plus.
• Bachelor's degree in History, Education, Museum Studies, or a related field preferred.

Physical Demands

• Ability to stand and walk for extended periods.
• Comfortable working in exhibition spaces with controlled lighting and sound environments.
• Ability to work effectively in a high traffic environment, interaction with a diverse range of visitors.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

The Center for Jewish History is an Equal Opportunity Employer.

Please submit your resume and cover letter to hr@cjh.org. In your cover letter, explain your why you feel connected to Anne Frank's story. Applications without a cover letter will not be considered. No phone calls please.

The Visitor Experience Associate will join the Visitor Experience team at an especially exciting time at the Center, as we open Anne Frank: The Exhibition, a major new work from the Anne Frank House in Amsterdam, and Ruth’s Bookstore, our newly constructed gift shop. Under the supervision of the Manager of Visitor Experience, the Associate will play an integral role in welcoming thousands of new visitors through our doors, and ensuring the highest level of service for museumgoers, researchers, staff, and other guests.

Salary: $17.50/hour

Responsibilities

• Welcome all visitors to the Center at the front desk.
• Provide information to visitors on exhibitions, programs, the Reading Room and Genealogy Institute, membership and donations, the bookstore, space rentals, and other Center and partner offerings.
• Answer phone and email inquiries, and direct calls and emails to appropriate staff.
• Sell exhibition tickets on eTix in person, and reserve slots for group visits over the phone and email.
• Resolve problems in a professional and timely manner to ensure customer satisfaction.
• Greet guests of employees and inform employees of their guests' arrivals.
• Maintain a well-informed, working knowledge of current and upcoming exhibitions and programs.
• Assist with general administrative tasks including visitor statistic tracking, restocking supplies and print materials, and keeping the front desk organized and tidy.
• Sort and distribute incoming mail and prepare outgoing mail for Center and partner staff.
• Look up and update membership statuses on Blackbaud NXT.
• Support ticketing, coat check, and bookstore staff as needed.
• Direct traffic in the Lobby as needed, ensuring the efficient and safe flow of visitors.

Qualifications

• Proven experience in customer service or visitor experience.
• Excellent communication and interpersonal skills, with the ability to interact effectively with visitors, team members, and stakeholders at all levels.
• Ability to use computer software with ease and comfortability learning new software.
• Ability to remain calm and make effective decisions in a fast-paced environment.
• A passion for assisting members of the public and providing outstanding visitor support.
• Flexibility to work evenings, weekends, and holidays as required by front desk needs.

• Experience in a museum or cultural institution front desk or visitor experience role.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Knowledge of visitor experience trends, technologies, and best practices.
• Special interest in museums, cultural institutions, history, and/or Jewish culture.
• Familiarity with Blackbaud or other donor CRM software.

Physical Demands

The employee will need to sit or stand in one place for extended periods of time, use a computer, and communicate verbally. The front desk is wheelchair accessible, as are all floors and most restrooms in the building.

The Center for Jewish History is an Equal Opportunity Employer and is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

To apply, please send cover letter and resume to hr@cjh.org. No phone calls please.

This role offers an excellent opportunity for individuals passionate about art, history, and culture to play a crucial part in the guest experience for Anne Frank The Exhibiton, presented by the Anne Frank House in Amsterdam. Join our team and help visitors connect with the museum’s unique offerings while providing exceptional customer service.

Salary: $17.50/hour

Responsibilities include, but are not limited to

• Greet visitors upon arrival with a welcoming demeanor.
• Give visitors directions and instructions on procedures.
• Scan tickets and admit visitors into exhibit.
• Answer questions, provide information about the exhibit and the Center, and direct visitors to facilities.
• Manage traffic flow of visitors throughout the building and on the entry line into exhibit.
• Assist with crowd control during peak periods and support emergency response efforts as needed.
• Address ticketing and customer concerns with professionalism.
• Monitor the inventory of printed tickets, promational materials, and related supplies.
• Coordinate with other departments to ensure seamless guest service and satisfaction.
• Ensure compliance with museum policies and procdedures related to safety and security, monitor for concerning activity, and alert supervisor or Security team when necessary.
• Perform additional tasks and support the Visitor Experience team as needed, including coat check.

Required Qualifications

• Strong interpersonal and communication skills; ability to engage visitors professionally.
• Can-do attitude; willingness to work collaboratively, and support team members.
• Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
• Flexible availability, including weekends, evenings, and holidays as required.
• Hospitable and friendly with people of all backgrounds, identities, and abilities.

Preferred Qualifications

• Previous experience in customer service, retail, or ticketing.
• Basic computer skills, with experience in ticketing software or point-of-sale (POS) systems.

Physical Requirements

• Ability to sit or stand for extended periods, including outdoors in varying temperatures.
• Ability to work effectively in a high-traffic environment.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

The Center for Jewish History is an Equal Opportunity Employer.

Please submit a cover letter and resume to hr@cjh.org. No phone calls please.