A tour consists of a visit to the exhibitions of the American Jewish Historical Society, the American Sephardi Federation, the Leo Baeck Institute, and the YIVO Institute for Jewish Research (Yeshiva University Museum has a separate docent program) and the public areas of the Center (usually the Leo & Julie Forchheimer Auditorium, the Paul S. & Sylvia Steinberg Great Hall, Lillian Goldman Reading Room, Ackman & Ziff Family Genealogy Institute, and the Shelby White & Leon Levy Collection Management and Conservation Wing). Guides who lead these tours are knowledgeable about the facilities and the mission and scope of activities of the Center for Jewish History, and they are able to describe the exhibitions in the Partner’s exhibition cases. Tour guides give approximately 1 -2 tours each month and attend periodic training sessions on new exhibitions.

Ushers work at special events held at the Center. They take tickets and give out programs and may perform other tasks, as needed. The usher is welcome to stay and view the performance. Most events requiring ushers are held weekday evenings or on Sundays. Each usher is responsible for being available 45 minutes before the event to several minutes after the event begins. They may occasionally be asked to stay after the program to help with a reception or book sales.

We will need additional volunteers for this existing position to fill new shifts due to extended Center hours, including evenings and Sundays. Visitor Experience Volunteers support the Events and Visitor Experience team, ensuring the delivery of excellent customer service while maintaining a welcoming atmosphere for all visitors.

• Greet visitors and welcome them to the Center, answer questions about the Center and the five in-house Partner organizations and share information about current exhibitions and programs. 
• Answer and direct phone calls to Center and Partner staff. 
• Log visitors through internal systems and tracking forms. 
• Check visitors in to Reading Room and Genealogy Institute, including scanning IDs, printing badges, and logging data. 
• Assist with sorting and sending mail using internal mail systems. 
• Occasionally help guests check their coats and belongings. 

Information Desk Volunteers are stationed at a desk located in the Great Hall, and give information to all visitors, especially those who are leaving Anne Frank The Exhibition, about Center membership, other exhibitions, tours, public programs, the Reading Room and Genealogy Institute, and more.

Bookstore Volunteers assist staff with transactions, stocking inventory, and organization. Strong organizational and people skills are required; retail experience is a plus.

• Provide accurate artist and product information to staff and customers, ensuring a knowledgeable visitor experience.
• Deliver the highest level of courtesy and service to all Store visitors.
• Answer product questions knowledgeably and educate visitors on materials and processes involved in the merchandise, helping customers appreciate the value of the items offered.
• Be fully knowledgeable in register procedures, handle all types of sales transactions, and pack and gift-wrap purchases as specified by the Store Manager.
• Maintain, restock, and upkeep the sales floor to ensure a clean and organized environment.
• Serve as a vital link in the feedback loop to the Store Manager, communicating visitors’ comments, criticisms, and suggestions.

These volunteers will spend part of their shift scanning tickets for visitors to Anne Frank The Exhibition and part of their shift helping in the coat check area. Strong organizational and people skills are required. Familiarity with ticketing technology a plus.