Responsibilities include, but are not limited to

• Provide overall merchandise leadership and strategic direction to support the Store’s mission and profitability.
• Develop and implement strategic and annual financial plans to achieve and exceed sales and profitability goals.
• Directs Visitor Experience team, ensuring the delivery of excellent customer service while maintaining a welcoming atmosphere for all visitors.
• Schedule, mentor, and supervise Visitor Experienc staff to ensure smooth operations and excellent customer service
• Implements Visitor Experience team protocols and provides comprehensive training to staff and volunteers.
• Captures visitor statistics and analyzes data to uncover trends, patterns, and opportunities for driving attendance while collaborating with departments to share actionable items.
• Plan, prepare, and monitor the departmental budget, profit and loss (P&L), and analytics to measure and report on retail store performance.
• Ensure the Store adheres to policies, procedures, and maintains a positive image in the marketplace.
• Manage point-of-sale (POS), purchase order, and inventory management systems to align with the retail operational plan and financial goals.
• Build and maintain relationships with vendors to ensure appropriate stock levels and pricing advantages.
• Supervise and guide the merchandising and visual presentation of products to meet Store standards.
• Collaborate with the Center’s Marketing and Graphic Design teams to create, develop, plan, and execute the Store’s marketing materials.
• Work with Store web leadership to support e-commerce activities and online presence.
• Provide accurate information on artists and products to staff and customers to enhance visitor experience.
• Perform additional tasks and support the Visitor Experience team as assigned by management as needed.

Qualifications

• 2-5 years experience in retail, store operations
• Previous experience in customer service, retail, or sales management (preferred).
• Strong interpersonal and communication skills, with the ability to engage visitors professionally.
• Basic computer skills, including experience with point-of-sale systems, including Shopify (preferred).
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail and accuracy in maintaining records and transactions.
• Collaborative spirit: enjoys working with a wide variety of people and departments within the Center and partner organizations, while also being able to work proactively and independently.
• Flexibility to work varying hours, including weekends, evenings, and holidays as needed.

Physical Requirements

• Ability to stand for extended periods and perform tasks in both office and public-facing environments.
• Comfortable with light lifting (up to 25lbs).
• Ability to thrive in a high-traffic environment and interact with a diverse range of of visitors.

Benefits

• Full-time position
• $64,350-$65,000
• Comprehensive Medical, Dental, Vision insurance for employees and families
• Mental health support- access to counseling services, and Employee Assistance Program (EAP)
• 403b Retirement Plan- including employer matching to help save for retirement
• Life and disability insurance
• Paid vacation, sick and holiday time (20+ holidays per year)
• Inclusive and diverse workplace

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

The Center for Jewish History is an Equal Opportunity Employer.

Please submit a cover letter and resume to hr@cjh.org.

The Center for Jewish History, together with the Anne Frank House is seeking passionate and engaging Exhibition Experience Guides to support visitors to “Anne Frank The Exhibition” that will open in January 2025. We welcome applicants from all backgrounds who are committed to engaging public audiences with this important historical narrative.

About the Exhibition:
“Anne Frank The Exhibition” at the Center for Jewish History offers a powerful and immersive experience that brings to life the story of Anne Frank, her family, and the historical context of the Holocaust. Through a combination of original artifacts, multimedia displays, and interactive elements, the exhibition provides a deeply moving and educational journey for visitors of all ages.

Responsibilities include, but are not limited to

• Coordinate with the Visitor Experience team to welcome school groups and introduce them to the exhibition.
• Supplement age-appropriate tours of the exhibition for student groups.
• Facilitate the distribution of pre- and post-visit learnings developed by the exhibition organizers to deepen students' understanding of Anne Frank's story and its historical context.
• Support teachers in integrating the exhibition content into their curriculum through the resources created by the exhibition organizers.
• Assist in the development and implementation of educational materials as needed.

Qualifications

• Background in Holocaust studies, Jewish history, or related fields desired.
• Experience in museum education or teaching, particularly with K-12 students.
• Excellent communication skills and ability to adapt to different age groups.
• Sensitivity in handling emotionally challenging subject matter with young audiences.
• Familiarity with Anne Frank's diary and its historical context.
• Retired teachers, young historians with a demonstrated passion for bringing history to life, actors with experience in historical interpretation or educational theater, and museum enthusiasts with experience in visitor engagement are encouraged to apply.
• Bachelor's degree in History, Education, Museum Studies, or a related field required; Master's degree preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Comfortable working in exhibition spaces with controlled lighting and sound environments.
• Ability to work effectively in a high traffic environment, interaction with a diverse range of visitors.

Additional Info

• Part-time position
• $25-$30/hour

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

The Center for Jewish History is an Equal Opportunity Employer.

Please submit a cover letter and resume to hr@cjh.org. In your cover letter, explain your approach to teaching sensitive historical topics to young audiences, your experience with Holocaust education, and why you feel connected to Anne Frank's story. Applications without a cover letter will not be considered.

The Center for Jewish History, together with the Anne Frank House is seeking passionate and engaging Exhibition Experience Guides to support visitors to “Anne Frank The Exhibition” that will open in January 2025. We welcome applicants from all backgrounds who are committed to engaging public audiences with this important historical narrative.

About the Exhibition:
“Anne Frank The Exhibition” at the Center for Jewish History offers a powerful and immersive experience that brings to life the story of Anne Frank, her family, and the historical context of the Holocaust. Through a combination of original artifacts, multimedia displays, and interactive elements, the exhibition provides a deeply moving and educational journey for visitors of all ages.

Part-Time Exhibition Experience Guides for “Anne Frank The Exhibition” will play a crucial role in creating a welcoming and informative atmosphere for visitors as they move through the exhibition. The primary focus will be to respond to visitor inquiries and help orient guests in a way that facilitates meaningful engagement with Anne Frank's story. Part-Time Exhibition Experience Guides earn up to $25.00 per hour.

Responsibilities include, but are not limited to

• Welcome and orient visitors, ensuring a smooth and informative entry to the exhibition.
• Engage visitors, answer questions, and foster positive first impressions.
• Support the check-in process, providing visitors with necessary information for a fulfilling experience.
• Assist with daily organization of exhibition spaces.
• Be conversant in Anne Frank's story, the Holocaust, and the mission of the Center for Jewish History.
• Assist the exhibition team as needed.

Qualifications

• Excellent communication skills and ability to adapt to different age groups.
• Strong interpersonal skills with the ability to approach individuals or groups comfortably.
• Sensitivity in handling emotionally challenging subject matter with all audiences.
• Familiarity with Anne Frank's diary and its historical context.
• Retired teachers, young historians, actors with experience in historical interpretation or educational theater, and museum enthusiasts with experience in visitor engagement are encouraged to apply.
• Knowledge of best practices in visitor engagement and experience with interactive exhibition elements and multimedia displays is a plus.
• Bachelor's degree in History, Education, Museum Studies, or a related field preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Comfortable working in exhibition spaces with controlled lighting and sound environments.
• Ability to work effectively in a high traffic environment, interaction with a diverse range of visitors.

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

The Center for Jewish History is an Equal Opportunity Employer.

Please submit a cover letter and resume to hr@cjh.org. In your cover letter, explain your why you feel connected to Anne Frank's story. Applications without a cover letter will not be considered.

This role offers an excellent opportunity for individuals passionate about art, history, and culture to play a crucial part in the guest experience for Anne Frank The Exhibition, presented by the Anne Frank House in Amsterdam. Join our team and help visitors connect with the museum’s unique offerings while providing exceptional customer service.

Responsibilities include, but are not limited to

• Operate the POS, purchase order, and inventory management systems to meet the Store's operational and financial goals.
• Supervise and direct the merchandising and visual presentation of products to align with Store standards.
• Collaborate with the Store’s web leadership team to support e-commerce and online activities related to the Store.
• Provide accurate artist and product information to staff and customers, ensuring a knowledgeable visitor experience.
• Deliver the highest level of courtesy and service to all visitors.
• Maintains a well-informed, working knowledge of Partner exhibitions, programs, and other services available at CJH.
• Greets and provides information to guests.
• Answers main phone line and directs calls appropriately.
• Keeps track of visitor statistics
• Assists with general administrative work and restocking.
• Light physical demands include working in coat check and retail space.
• Be fully knowledgeable in register procedures, handle all types of sales and box office transactions, and pack and gift-wrap purchases as specified by the Store Manager.
• Familiarize oneself with procedures for special orders and the Store’s shipping policies.
• Maintain, restock, and upkeep the sales floor to ensure a clean and organized environment.
• Serve as a vital link in the feedback loop to the Store Manager, communicating visitors’ comments, criticisms, and suggestions.
• Support the Store Manager in reordering inventory and developing vendor relationships, with a working knowledge of the Store’s computerized inventory systems and assistance in data processing.
• Perform additional tasks and support the Visitor Experience team as assigned by management as needed.

Qualifications

• High school diploma or equivalent (required).
• Previous experience in customer service, retail, or sales (preferred).
• Strong interpersonal and communication skills with the ability to engage visitors professionally.
• Basic computer skills, including experience with point-of-sale systems (preferred).
• The ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
• Strong attention to detail and accuracy in handling records and transactions.
• Availability to work flexible hours, including weekends, evenings, and holidays as required.

Physical Requirements

• Ability to stand for extended periods and perform tasks in both office and public-facing settings.
• Comfortable handling light lifting (up to 25 lbs.).
• Ability to work effectively in a high-traffic environment, interacting with a diverse range of visitors.

Benefits for full-time employees

• Part-time and full-time available
• $17.50/hour
• Comprehensive Medical, Dental, Vision insurance for employees and families
• Mental health support- access to counseling services, and Employee Assistance Program (EAP)
• 403b Retirement Plan- including employer matching to help save for retirement
• Life and disability insurance
• Paid vacation, sick and holiday time (20+ holidays per year)
• Inclusive and diverse workplace

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

The Center for Jewish History is an Equal Opportunity Employer.

Please submit a cover letter and resume to hr@cjh.org.

This role offers an excellent opportunity for individuals passionate about art, history, and culture to play a crucial part in the guest experience for Anne Frank The Exhibiton, presented by the Anne Frank House in Amsterdam. Join our team and help visitors connect with the museum’s unique offerings while providing exceptional customer service.

Ticketing Responsibilities include, but are not limited to

• Scans tickets to the exhibit, and provide information about museum exhibits, events, programs, and services.
• Sell admission tickets, and special event tickets to museum visitors; process payments through various methods and issue receipts.
• Handle ticket reversavatoins for group visits, tours, and special events; assist in managing the ticketing system to ensure smooth operations.
• Answer question regrading operating hours, exhibit details, and general museum policies in person, by phone, or via email.
• Guide visitors to exhibits, amentites, and other areas within the museum as needed
• Address ticketing and customer concerns with professionalism and a helpful demeanor
• Resolve payment discrepancies, process refunds when necessary, and handle customer service concerns promptly.
• Operate and maintain the museum’s ticketing system, ensuring accuracy in ticket processing and reporting.
• Monitor the inventory of printed tickets, promational materials, and related supplies.
• Coordinate with other departments to ensure seamless guest service and satisfaction.
• Assist with special events or programs, including guest check-in, providing event information, and supporting logistical needs.
• Ensure compliance with museum policies and procdedures related to safety and security, manage entry into exhiits, and monitor for unusual activity.
• Assist with crowd control during peak periods and support emergency response efforts as needed.
• Perform additional tasks and support the Visitor Experience team as assigned by management as needed.

Coat Check Responsibilities include, but are not limited to

• Greet visitors upon arrival and assist with the collection, tagging, and secure storage of coats, bags, umbrellas, and other personal belongings.
• Issue claim tickets to visitors upon check-in and retrieve items upon their return, ensuring each visitor receives the correct items.
• Maintain a friendly, welcoming, and professional demeanor to enhance the experience for all museum visitors.
• Monitor the coat check area to ensure items are safely stored and the area remains tidy and organized.
• Keep accurate records of checked items and promptly address any questions or concerns from visitors regarding their belongings.
• Follow all safety and security guidelines for handling and storing personal items, reporting any suspicious behavior or incidents to security personnel.
• Ensure the coat check area is clean and free of clutter, regularly tidying the space and organizing stored items.
• Assist with coat check services during special events or opening receptions, handling increased volume in a fast-paced environment.
• Perform additional tasks and support the Visitor Experience team as assigned by management as needed.

Qualifications

• High school diploma or equivalent (required).
• Previous experience in customer service, retail, or ticketing (preferred).
• Strong interpersonal and communication skills; ability to engage visitors professionally.
• Basic computer skills, with experience in ticketing software or point-of-sale systems (preferred).
• Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
• Attention to detail, with the ability to maintain accurate records and process transactions accurately.
• Flexible availability, including weekends, evenings, and holidays as required.

Physical Requirements

• Ability to stand for extended periods and perform tasks in both office and public-facing setting, including outdoors.
• Comfortable with light lifting (up to 25lbs).
• Ability to work effectively in a high traffic environment, interaction with a diverse range of visitors.

Benefits for full-time employeesfor full-time employees

• Part-time and full-time available
• $17.50/hour
• Comprehensive Medical, Dental, Vision insurance for employees and families
• Mental health support- access to counseling services, and Employee Assistance Program (EAP)
• 403b Retirement Plan- including employer matching to help save for retirement
• Life and disability insurance
• Paid vacation, sick and holiday time (20+ holidays per year)
• Inclusive and diverse workplace

The Center for Jewish History is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

The Center for Jewish History is an Equal Opportunity Employer.

Please submit a cover letter and resume to hr@cjh.org.